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Technology·Trade & Economy

Telstra outage disrupted 45% of calls and data across Australia, CEO tells Senate inquiry

Friday, 17 July 2026, 06:25 · 1 min read

Telstra (Australia's largest telecommunications provider) has confirmed that a nationwide mobile network outage last week disrupted approximately 45% of all calls and data sessions, affecting nearly nine million customers. Chief executive Vicki Brady told a Senate inquiry that the failure stemmed from a software update that had not been applied to a time-keeping server in Melbourne, causing it to reboot with an incorrect date of 2006; the erroneous timestamp then rippled through the network, invalidating authentication certificates across interconnected systems. Brady offered a public apology and said Telstra was working to compensate affected customers, though critics on the inquiry committee noted the outage coincided with a reported 31% rise in the company's annual profit and a growing number of network disruptions in 2025.

Sources
The Guardian — Australia news live: mobile networks ‘not infallible’, Telstra boss tells Senate inquiry; Anton Enus to retire from SBS World News ↗︎The Guardian — Telstra staff unaware of mass outage risk as critical software failure ‘rippled slowly across the network’ ↗︎
This article was automatically compiled by AI from the sources above. It may contain inaccuracies. Always read the original sources for the full context.