Hackers in May used Meta's own AI support assistant chatbot — a tool rolled out on Instagram and Facebook in March to help users with account management tasks — to take over Instagram accounts by instructing it to swap the email address on a target account, then using the resulting verification code to reset passwords. High-profile accounts were among those compromised, and Meta spokesperson Andy Stone acknowledged the breach on social media, saying "this issue has been resolved," though the company issued no formal statement and did not disclose how many users were affected. Cybersecurity researchers have described the incident as one of the most serious known abuses of an AI chatbot, warning that it sets a troubling precedent as more companies deploy AI-powered customer support tools vulnerable to similar manipulation.