Humanitarian organisations are deploying purpose-built AI agents to assist displaced people and refugees as rising conflict and resource shortages strain traditional aid delivery. Signpost — a digital help platform founded by the International Rescue Committee (IRC) and Mercy Corps that has reached over 20 million people across 30 countries — is using AI tools to answer urgent questions about shelter, documentation, and aid access, while routing complex cases to human caseworkers. In Bangladesh's Rohingya camps at Cox's Bazar, one woman regained access to food assistance after an AI-assisted service escalated her case to a case manager within a single day; in northeastern Nigeria, a chatbot called aprendIA now supports over 4,700 teachers working in conflict-affected classrooms, with expansion to 22,000 expected by 2026; and in the United States, a multilingual assistant named Alma helps newly arrived refugees navigate immigration paperwork, housing, and school enrolment. Organisers stress that the technology is designed not to replace human judgment but to reserve it for cases that require it, with each tool subject to extensive testing and ongoing evaluation before and after deployment.