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France·Human Rights

Teleperformance Kenya faces workers' rights allegations from unions and civil society groups

Saturday, 19 September 2026, 06:42 · 1 min read

French multinational Teleperformance is facing formal allegations over working conditions at its operations in Kenya, after France's CGT union and two Kenyan civil society organisations issued a legal notice to the company's parent group. The organisations accuse Teleperformance of misrepresenting foreign workers as trainees rather than employees to immigration authorities, coaching staff on what to say during official questioning, and exposing content moderators to disturbing material for more than eight hours daily. Under France's corporate duty-of-vigilance law (which requires large French companies to prevent human rights abuses in their global operations), the company has three months to enter mediation or risk the case being brought before a French court.

Sources
Africanews — Teleperformance Kenya faces allegations over workers’ rights ↗︎
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